Technical Support
Our support team is reachable 24/7 — we are always by your side.
We are with you after the sale, too. We provide fast and lasting solutions via phone, e-mail, WhatsApp and remote connection.
We classify your requests by priority and respond to critical issues within 1 hour. With periodic maintenance agreements we take action before problems arise.
What you gain
- 1-hour response to critical requests
- Uninterrupted business continuity
- Lower costs with preventive maintenance
- All support from a single point
How we work
- Getting to know you — We listen to your needs and clarify your goals.
- Analysis & Plan — We prepare a tailored, measurable roadmap.
- Implementation — Our team puts the plan into practice step by step.
- Delivery & Support — We report the results and provide ongoing support.
Frequently asked questions
Is support paid?
Support is free during the warranty period. After that we offer monthly or yearly maintenance packages to suit your needs.
Can I get support at weekends?
Yes, our support line is available 24/7, including weekends and public holidays.
How do I open a support request?
You can open a request by phone, e-mail or WhatsApp; you will receive a tracking number.
What's included?
- 24/7 Call Centre — A support line you can reach at any hour.
- Remote Support — Instant remote assistance without waiting.
- On-site Service — Our technical team at your door when needed.
- Periodic Maintenance — Prevent failures with planned checks.
- Request Tracking — Track every request live by its number.
- User Training — Hands-on training for your team.